Please note that these terms may have changed since you last saw them

For the date of the latest version of these terms, please see the footnotes.

Who we are and where to find information about us and our products

Print Lover is a UK registered trademark and brand name of CFH Docmail Ltd. (No: 01716891) (collectively referred to as "we", "us" or "our").  You can find everything you need to know about us and our products on our website before you order.

Where a term applies just to trade customers or just to consumers, we will clearly state this, if no statement is made, the relevant term will apply equally to both.

This is because our trade customers do not have the same rights as our consumer customers

For example, trade customers have different rights where there is a problem with a product, and we don't compensate them in the same way for losses caused by us or our products.

You are a trade customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you do so as an individual.

If you are a trade customer these terms constitute the entire agreement between us in relation to your purchase. In agreeing to purchase our products you acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement made by us.

Before buying from us you must create an account

You must have a valid Print Lover account to be able to purchase from this site. When you register for an account, you become a customer (whether you purchase from us or not) and you are warranting that:

• You are legally capable of entering into a binding contract with us;
• You are at least 18 years old. Children may not use this site; and
• You agree only to provide a third party’s personal information (e.g. a name and address) if they have given you express consent to use it in respect of the products you have ordered.

How a contract is formed between us

Your order constitutes an offer to us to buy products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process. We are unable to issue notification until such time as the ordering process is complete. The contract between us will only be formed when we send you the electronic notification. Once the contract has been formed, the terms of the contract cannot be varied without our prior written consent.

Using our designs

Our site and all text, imagery, template designs, trade names and logos are owned by, or licensed to, us. You may use our site and the template designs for the purpose of creating products and placing orders, but such use shall not transfer ownership of any part of our site or our intellectual property rights to you.

If you wish to use any of our template designs on our site in creating your products, we will grant to you a royalty-free, non-exclusive, perpetual, non-transferable licence for you to use that template design as part of a product PROVIDED that you do not use the template design on any product intended for sale or resale by you.

Using your content

Any designs uploaded by you will belong to you and remain your property. By uploading a design, you are granting us a limited royalty-free, non-exclusive, non-transferrable licence to use that design in producing your products.

You must not knowingly upload, distribute or transmit any unlawful material.  We reserve the right to cancel any order, at our sole discretion, if we believe the content provided by you to be in any way illegal, harmful, offensive or inappropriate to any third party or in any way detrimental to our reputation.

We cannot be responsible for any content that you upload and may periodically delete content that is uploaded at any time. We may also clean out (at our sole discretion) any content from your basket if we believe that it has been abandoned or saved but you have not revisited it for a period.

You are responsible for checking your order before you check out

Before you check out you will be given an opportunity to check the detail in your order. You are solely responsible for doing so and we cannot accept any liability for your failure to do this.

You must pay for your order before we accept it

We use Stripe, a recognised online payment system. No other payment system is available to you. At checkout you may (if available to you) also be able to use any discounts, vouchers or Reward Points you may have. The Reward Points FAQs can be found here: Reward Points.

We will confirm that we have received your order via your online account once payment has been made by you. At this point you will own the goods you have bought, although we will retain liability for them until delivered to your chosen address.

Sometimes we may need to reject your order

Sometimes we may need to reject orders, for example, because a product is unexpectedly out of stock, because the product was mispriced by us or because your intended delivery location is not available. When this happens, we let you know as soon as possible and refund any sums you have paid.

We are not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. If we do this, we won't compensate you for the delay, but if the delay is likely to be substantial, you can contact our Customer Support team to end your contract and receive a refund for any products you have paid for but not received.

You can contact the Customer Support team on customersupport@printlover.com.

Products can vary slightly from their pictures

A product's true colour may not exactly match that which you uploaded, or which appears in our product list online or its packaging may be slightly different. We will always do our best to produce products that are as close as possible to the colours you have requested but cannot accept liability for any minor differences.

You cannot stop an order once placed.

All products are made to your specification or will be personalised by you, you will not have any statutory right to cancel the supply of any of the products once you have placed an order.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Support Team.

Your rights and remedies if you are a consumer. We accept our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. For detailed information on your legal rights and any exceptions to those rights please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Your rights if you are a trade customer. We warrant that on delivery any products shall:

• conform in all material respects with their description and any relevant specification, including the fact that those products shall be FSC / PEFC sourced;
• be free from material defects in design, material and workmanship;
• be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
• be fit for any purpose held out by us.

Your remedies if you are a trade customer. Unless an exception applies (see Exceptions to trade customers' warranty) if:

• you give us notice in writing within 5 business days of discovery that a product does not comply with the trade customer warranty above;
• we have a reasonable opportunity of examining such product; and
• you return such product to us at our cost,

we shall replace the defective product or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any replacement products supplied by us.

Exceptions to trade customers' warranty. We will not be liable for a product's failure to comply with the trade customer warranty if:

• you make any further use of such product after telling us it is non-compliant;
• you attempt to extend any FSC / PEFC chain of custody beyond delivery of the products to you;
• the defect arises because you failed to follow our oral or written instructions as to the storage of the product or (if there are none) good trade practice;
• the defect arises because we followed any drawing, design or specification supplied by you; or
• the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

We can change products

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements.

We can suspend our supply of the products

We may do this to:

• deal with technical problems or make minor technical changes; or
• update the product to reflect changes in relevant laws and regulatory requirements.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if you do not, within a reasonable time, allow us to deliver the product to you. In such circumstances, (unless the product is made to your specifications or is clearly personalised) we will treat your order as cancelled and refund the purchase price.

We do not compensate you for all losses caused by us or our products

Our liability to consumers. We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. If we have notified you.
• Something you could have avoided by taking reasonable action. For example, storing paper products in damp conditions.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited to that shown below.

Our liability to trade customers. If you are a trade customer, then, except in respect of the losses described in Losses we never limit or exclude:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• defective products under the Consumer Protection Act 1987; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Complaints: Our Customer Support Team will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court (consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Alternative Dispute Resolution (CEDR) through their website at www.cedr.com. CEDR does not charge you for making a complaint and if you are not satisfied with the outcome, you can still go to court.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in.

If you are a trade customer, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will contact you to let you know if we plan to do this. If you are a consumer and you are unhappy with the transfer, you can contact our Customer Support Team to end the contract, and we will refund you any payments you've made in advance for products not provided.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.